Where Are You Located?
All products on this site are designed exclusively by Brian D. Oakes. Originally from Long Island, New York, his creative studio is now established in Seattle, Washington. Orders are processed and shipped from my print partner locations throughout the United States.
Do You Personalize / Make Custom Pieces?
Some pieces can be personalized. Canvas prints can be personalized with a message of your selection that is featured on the bottom edge of the canvas. Some of my stadium prints may be personalized to feature you or someone else on a stadium’s jumbotron, where available for an additional design fee. (if you provide a suitable reference photo).
I am not currently taking on any comissioned work
Print On Order Production
To keep costs down, all items are print directly upon order. This helps ensure 100% quality in the production of the creative pieces. I do not have a gallery or warehouse. I have partnered with several high quality print companies in the United States that help fulfill and ship all orders directly. My fine art prints do not include frames and I do not offer framing options.
How Orders Are Processed
When an order is placed, it is automatically sent to my print production partner closest to the provided shipping address and added to the print production queue. If you requested a personalized message on your canvas wrap, I will do my best to contact you if I notice any glaring spelling mistakes, but your message will be printed as written and you are responsible for any typos or spelling mistakes. If your canvas wrap has a personalized message, please allow additional time so we can ensure that it is to satisfaction.
All Orders Are Gift Friendly Packaged
As I know some of my orders are gifts, receipts or any mention of price are not included in the packaging.
Preparing Your Orders for Delivery
Every order is handled with the utmost professional care and concern for shipping, handling, and delivery. I take pride in not only the creative aspect, but also the quality of the product as it reflects my overall work. Every print production partner I use is based in the United States and of the highest quality in both production of the work, but also takes extra steps to ensure your product will not be damaged during shipping.
Professionally Packaged
Reinforced For Protection
Securely Wrapped
Protected Against Damage
Ready for Hanging
Handling / Shipping Times & Rates
Because orders are printed on demand when ordered, they are sent automatically to my print partners. Fine art prints typically require 1-2 days to print, canvas wraps can take 4-5 days to print and wrap. If you add a personalized message to a canvas wrap, please allow extra time for processing. Please note these are just averages and not guaranteed dates and processing & production time will increase during peak holiday seasons. I currently ship orders within the United States and Canada.
Depending on the size and type of product ordered, I use FedEx, UPS or USPS to deliver your orders. Most customers receive their order in about 1 week after placing their order. Please note these are averages and times may vary during seasonality and / or carrier issues beyond my control. You will receive an email with tracking information once your order has been prepared for shiping. I have no control over delays caused by carriers and am not responsible in the event your order arrives later than you might prefer.
About Shipping Methods
Rush moves your order to the front of the production queue and ships it with an upgraded priority. Standard is shipped basic standard priority, prints typically ship USPS, canvas wraps typically ship UPS or FedEx. Free Shipping enters production with the lowest priority and will take a little longer to arrive.
U.S. Standard Rates
Orders up to $55 – $4.99
Orders $55.01 to $99.99 – $5.99
Orders $100+ -$6.99
U.S. Rush Rates
Orders up to $55 – $20.00
Orders $55.01 to $99.99 – $30.00
Orders $100+ – $35.00
U.S. Free Shipping
Orders $99+ are eligible for free shipping. My site does not automatically default to free shipping as most clients prefer to receive their order as fast as possible. If your order is eligible for free shipping, you must select it at checkout. If you do not select it at checkout, I will not be able to adjust it after purchase.
Canada Standard Rates
Currently, all orders to Canada are shipped standard. Rates are calculated at checkout based upon order value.
Important Info On Undeliverable Packages
If a carrier is unable to deliver a package due to an incorrect address provided by the client, the client will be responsible for any re-shipping fees that apply. My print partners do not carry inventory and will only be able to hold any returned packages for five (5) days. If a client has not responded to requests for an updated address or fails to pay the re-shipping fee, the package will be destroyed and a refund will not be issued.
What If I Have A Problem With My Order?
In the unfortunate event that your order arrives in less than satisfactory condition, please take one or more digital photos of the item and one or more of the shipping container it arrived in. Within (3) days of carrier marked delivery date, please send me all photos and a description of damage. I will work directly with my printing partners to make sure that you receive a damage-free product.
Do You Offer Discounts?
At times, when my print production partners extend promotional pricing to me, I pass it along to my clients. If a promotional code is available, you will see it on the product page. You are required to enter that code at checkout. Only one promotional code may be used at a time and may not be used on limited edition designs. As an independent small business, I use third-party payment processors to securely process your order; if you do not enter the code during the checkout process, I am unable to adjust it post purchase. Discount codes are subject to change / expire at any time and I am unable to offer retroactive discounts or price adjustments on previous orders.
policies updated as of 6/27/2022
